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The FAQ

Clothing Your Hound

Not sure about how to clothe your Hound?

 When temps reach 15°C (60°F) or below, pop a Tee on your hound. A good rule of thumb is if you feel chilly and need to pop on a long sleeve tee or jumper – chances are your hound does too!

 Some hot tips to keep your greyhound warm:

  • To gauge if your greyhound is cold – feel their ears. A good indicator is if their ears feel cold, or if they are sleeping tightly curled up in a ball or with their snoot tucked under their paw.
  • In the evenings, we recommend long johns, long sleeve splice tees or snuggle sweaters (these last two are a good option for those hounds who don’t like the feel of back legs).

How do I acclimatise a newly adopted hound?

Clothes will be a foreign concept – they might not have ever worn a coat. Ease them into it. Start with a Classic Sleeveless Tee, then move onto a Long Sleeve Splicee, and then see if they’ll entertain the feeling of Long Johns. 

Remember that every hound is different, so one might bound around the house and another might statue freeze. We hear that treatos, scritches and positive praise works wonders in getting your new hound used to Hound-Tees.

 How do I get my hound into Hound-Tees?

 Visit the Fitting Room for our instructional video, as a quick guide:

 Putting your Hound-Tee on your Hound: First pop it over their head, centre it along the back. Using the stretchy chest panel, gently take their ankle, bring it up and feed the leg through the Hound-Tee. Repeat on other leg.

 Taking the Hound-Tee off aka “The Reverse Banana Peel”: Grab the tail of the Tee, pull it all the way up to their chest. Pop their head down, then swiftly peel the tee over their head. Drop it to the ground and then step each leg out. Give them a big scratch for being a good snoot!

 

About Us

Where are Hound-Tees made?

Hound-Tees are proudly and ethically made in Melbourne, Australia. We are a small business with a small crew and lots of love for dogs (sighthounds are our favourite).

 

Sizing

My dog seems to be in-between sizes. What do I do?

If you’ve measured once, make sure you measure a second time. If your hound is still in-between sizing, we recommend going with the larger size. If the chest measurement is one size but the back length is another, always go with the chest measurement. If you run into any issues, please shoot us an email.

My dog isn’t a greyhound, will Hound-Tees still fit?

Hound-Tees are made to fit dogs with a deep chest and a slim body shape. We currently offer three breed sizes: Greyhound, Whippet, and Italian Greyhound (Iggy).

We find our garments will fit most sighthound breed dogs and some gundog breeds.  If you are unsure, please contact us with your dog’s breed and measurements.

Do you make Italian Greyhound sizes?

Yes, we do! Our Italian Greyhound range is called Iggy Fit. We do small runs of Iggy Fit, so we recommend snapping them up as soon as you spot them online. If you can’t see any on our website, feel free to touch base with us and we can tell you when the next drop will happen.

 

Alterations + Custom Tees

Eek! My Hound-Tee has a hole, can it be fixed?

Yes, we can repair your Hound-Tees. We just ask that a small donation be made to our friends over at Gumtree Greys to cover the cost of your repair. Contact our crew who can assess and decide whether your garment can be mended. We recommend following our Care Instructions to prolong the life of your Tees.

Can I get a custom-made Hound-Tee?

We do offer custom-made Hound-Tees. However, we have specific openings throughout the year for custom orders. At current, custom orders are closed for the year.

Can I get my Hound-Tees altered?

We offer slight alternations, such as shortening the body, adding, or removing a neck or shortening the sleeves. These changes are an added $15 per alteration. Please contact us.  

If you would like a different alteration made, please contact us with your specific request and we’ll see if we can make it happen.  

Can you make alterations for arthritis or my tri-paw snoot?

Absolutely, we can make alterations to suit tripaws, or cardigan adjustments with snap buttons for dogs who suffer from arthritis – we’ve got you covered.  

 

Ordering

The style I like is out of stock. Will there be more coming?

Most of our styles we do as short runs, meaning there is only limited stock, so once it’s gone – it’s gone. We do this, so we can give you more variety and keep our range fresh! If you want to double check though you can send us an email!

 I just made an order but want to add/change something.

If you have made an order, but realise you need to switch sizes or add onto your order, please shoot us a quick email with your order number and what needs to be changed. If we have not already shipped your order, we’ll happily amend your order.   

 Do you offer a buy now, pay later service?

We offer Zip Pay at checkout. For more information on how Zip Pay works, please click here.

Do you offer gift vouchers?

Yes, you can purchase gift vouchers here.

 

Shipping

Do you ship overseas?

Of course! We ship worldwide.

Some countries might charge import duties or taxes – these are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.

Who will my order be shipped with?

Gone are the days of carrier pigeon. For our Australian orders, we use Australia Post Express and for all International orders, we use DHL Express.

How long will my order take to be shipped out?

Once we receive your order, we will endeavour to dispatch your order the next shipping day. During peak times, it will take us an extra day or so. At current, we are shipping from our Melbourne-based workshop on Tuesday, Wednesday, and Thursday.

What are the shipping costs?

At current, shipping via Australia Post is a $10 flat-rate. For International orders, please use our shipping calculator on the checkout page. Or for more information visit houndtees.com.au/pages/shipping 

My tracking says my Item has been delivered but I don’t have it. What do I do?

If your order has been marked as delivered or there has been an attempted delivery, but you have not received it, we recommend contacting your local post office to see if it’s been dropped off there. If you are an international customer, please contact your local postal service – once it reaches your country it will go into the local postal service. If you still have no luck please send us an email at aroo@hountdtees.com.au

 

Returns + Exchanges

Uh oh, I’ve ordered the wrong size – what do I do?

Sizing too big or too small? You are entitled to a return within 14 days of your receipt. After this point we cannot offer you an exchange or refund. Please do note that we might have sold out of your item in the size you require. 

Please contact us to organise exchange or refund or visit Exchanges & Returns for more details. Please do note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, neither the original shipping cost nor the return shipping cost will be repaid. We recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item. 

Help, I received my order, but I want to return it?

If you’d like to return part of or your entire order, please check out our returns page here: https://houndtees.com.au/pages/returns

What do I do if my garment is faulty?

Oops! We do our best to quality control our garments, but we are only human and on the rare occasion things can slip through the cracks. If this happens send us an email with a photo of the faulty garment and we will work with you to provide a replacement.  

 

Donations

I have too many Hound-Tees and/or do not need them anymore. What should I do with them?

If there really is such a thing as too many Hound-Tees, then we suggest donating them to your local rescue group. Or you can join our community Facebook group: The Houndtee Hound Lounge and sell them via our buy/swap/sell mega-thread.

 

Adoptions

Help! I would love to adopt a greyhound but don’t know where to start?

We’re glad you asked this question. We believe every greyhound deserves to adopt a hooman. You can see a comprehensive list over at Blue the Grey. But we also recommend contacting your local animal shelter or rescue group to see if there is a gorgeous snoot waiting for you!

If you cannot commit long-term, consider fostering. Fostering saves lives, it is free and feel-good. If you are in Victoria, check out our friends Gumtree Greys and Amazing Greys for more information.

 

Do you have more questions? Contact us HERE.