Returns and exchanges

Yes, you can swap it for another size within 14 days of receiving your order, as long as it comes back unwashed, unworn and free of doggo glitter. Trying it on your hound is absolutely fine.

1. Email aroo@houndtees.com.au with your order number and the size you'd like, so we can put it aside for you.
2. Pop a note in the parcel with your order number and the new size.
3. Post it with tracking to Hound Tees, PO Box 510, Euroa VIC 3666, Australia. The return postage is yours to cover.

If you can, include a prepaid satchel, as that's what we use to send the new size back to you. Without one, we'll invoice a $12 shipping charge before it goes out.

If the size you want has sold out, we'll offer you an alternative or a credit. Not sure which size to go for this time? The size finder on our size chart page can help.

Email aroo@houndtees.com.au with your order number and a photo of what arrived, and we'll make it right. We're sorry for the mix-up.

That goes for a wrong size, colour, design or breed fit, and for a parcel that turns out to hold someone else's order.

Because the mistake was ours, you can have a refund instead if you'd prefer, even on a sale item. Just say so in your email and we'll reply with the next steps.

Post it to Hound Tees, PO Box 510, Euroa VIC 3666, Australia, within 14 days of receiving your order, unwashed, unworn and free of doggo glitter. Trying it on your hound is fine.

1. Email aroo@houndtees.com.au before you post it, so we can put any replacement aside.
2. Put a note in the parcel with your order number and whether you'd like an exchange, credit or refund. Sale items can't be refunded unless they're faulty or we sent the wrong thing.
3. For an exchange, add a prepaid satchel for sending the new item to you, or there's a $12 shipping charge.
4. Send it with tracking. Return postage is yours to cover, and we can't be responsible for returns lost in the post.

Overseas returns go to the same PO Box, and all returns come by post, as the workshop isn't open to the public. We'll sort it out once it lands, and refunds usually show within about 48 hours once processed. The full policy is on our returns page.

Email aroo@houndtees.com.au straight away with a description of the problem and a photo, and we'll replace it or find another fix. That goes for a fault in the garment and for anything damaged on its way to you.

We're sorry it happened. We do our best to check every garment, but now and then something slips through.

If you'd rather have a refund than a replacement, just say so, as faulty items can be refunded, sale items included.

Not sure whether it's a fault or wear and tear? Send us the photo anyway. For wear and tear further down the track, see Can you repair my Hound-Tee?

Yes, if it's a full-priced item and it comes back unworn and in as-new condition within 14 days of receiving your order, we can refund it to your original payment method instead of giving you credit.

Put a note in the parcel with your order number saying you'd like a refund, and post it to Hound Tees, PO Box 510, Euroa VIC 3666, Australia. Refunds cover the item, not the original or return shipping, and usually show within about 48 hours of us processing them.

Sale items can be exchanged or swapped for credit, but they can't be refunded unless they're faulty or we sent you the wrong thing.

If you'd rather have credit, it doesn't expire, so there's no rush to spend it. It's attached to your email address: when you're ready to use it, sign in with that email and it will show up at checkout.

Email aroo@houndtees.com.au with your order number and what's missing, and the crew will check it straight away.

If anything in your order was a pre-order, its shipping date is on the product listing, so it's worth checking that date too.

If the whole parcel hasn't turned up, see Where is my order? And if tracking says it was delivered but nothing arrived, see what to do when tracking says delivered.

Sale items can be exchanged or swapped for credit, gifts can be exchanged by whoever received them, and anything past 14 days is looked at case by case.

Sale items can't be refunded unless they're faulty or we sent you the wrong thing, and Lucky Lasts, Mystery Tees and Samples/Seconds are non-refundable too. Custom-Fit and altered pieces are made or changed just for your hound, so they can't be returned or exchanged if you change your mind.

If you were given something as a gift, you can swap it yourself, and the person who bought it doesn't need to get involved.

If it's been more than 14 days, email aroo@houndtees.com.au and tell us what happened. We can't promise anything, but we'll take a look.

Everything else works like any other return, so see how to send a return for the address and steps.

You pay the postage to send it back to us, and the original shipping isn't refunded. We're a small business, and free returns aren't something we can make work.

For an exchange, pop a prepaid satchel in with your return, as that's what we use to send the new item back to you. Without one, we'll invoice a $12 shipping charge before the replacement goes out.

Please send your return with tracking, as we can't be responsible for parcels lost on the way to us.

If the item is faulty or we sent you the wrong thing, email aroo@houndtees.com.au and the crew will sort it out.

If the new item costs more, you pay the balance before we send it, and if it costs less, we refund the difference to your original payment method.

When you email aroo@houndtees.com.au about your exchange, tell us what you're swapping to so we can put it aside, and add the same details to the note inside your parcel.

If the item you're sending back was on sale, mention that in your email too, and we'll confirm how any difference is handled. Without a prepaid satchel for sending the new item to you, there's also a $12 shipping charge. The full steps are in how to exchange for another size.