Orders and changes

Yes, as long as it hasn't been posted yet. Email us at aroo@houndtees.com.au with your order number and the size you meant, and we'll swap it over at our end. The same goes for picking the wrong breed fit, like whippet instead of greyhound.

Orders go out quickly, so email as soon as you notice. If the size you need has sold out, we'll let you know and offer you something else, or take that item off your order and refund it. If there's a price difference either way, we'll sort that out too.

If you're not sure which size is right, the size finder on our size chart works it out from your hound's chest and length. And if your order is already on its way, you can exchange it for the right size once it arrives.

Yes, if it hasn't been posted yet. Email us at aroo@houndtees.com.au straight away with your order number and the correct address, whether it's an old address that filled itself in, a typo in the postcode or a missing unit number. It happens a lot, so please don't feel bad.

Tell us early, because once a parcel has been lodged with Australia Post we can't redirect it.

To stop an old address popping up next time, update your saved addresses in your account. We can't change an address saved in Shop Pay or PayPal, so update it there too, or it will keep filling itself in at checkout.

Yes, as long as your order hasn't been posted yet. Email us at aroo@houndtees.com.au with your order number, the item you'd like to swap and what you'd like instead, whether that's a different print, colour or style, and we'll change it over.

If the new item costs more, we'll email you an invoice for the difference before your order goes out. If it costs less, we'll refund the difference to your original payment method. If the item is part of a bundle, mention that in your email too.

Swapping to something made to order adds time, so allow 10 working days before it's posted, unless the listing shows set shipping dates. And if you'd rather drop an item than swap it, we can cancel just that item and send the rest.

Yes, if your order hasn't been posted yet. Email us at aroo@houndtees.com.au with your order number and what you'd like to add, and we'll send you an invoice for the extra item. You won't pay shipping a second time.

The same goes for an alteration you forgot to add, like a skivvy neck or cardigan snaps. The set prices are on the add-on listings in our alterations collection. Alterations take 10 working days, so allow for that before your order is posted.

If you've already placed two separate orders, email us both order numbers. We can usually pack them into one parcel and refund the extra postage.

Yes, if we haven't packed it yet. Email us at aroo@houndtees.com.au as soon as you can with your order number, and we'll cancel it and refund you to your original payment method. Refunds usually show up within about 48 hours.

You don't have to cancel the whole order. If you ordered two of something by mistake, or just want to drop one item, we can cancel that item and send the rest. If you'd rather have something different, we can swap it instead.

If your order has already been packed or posted, our usual returns process applies once it arrives.

Usually, yes. If you're in Australia, choose Express at checkout, then email us at aroo@houndtees.com.au with your order number and the date you need it by, and we'll do our best to get it there in time.

Within Australia, if you've already ordered with standard shipping or Express didn't show at checkout, email us and we can upgrade it to Express.

Made-to-order and altered pieces take 10 working days before they're posted, and pre-orders go out on the dates shown on their listing, so allow for that. Once your parcel is with Australia Post, delivery time is in their hands, so for a birthday or a trip, order as early as you can. Outside Australia, delivery times for your country are on our shipping page.

Yes, happy to. Email us at aroo@houndtees.com.au with your order number and the date you'd like it to arrive after, and we'll put a note on the order and hold it for you at Hound-Tees HQ.

People do this when they're going away, or when they'd rather a parcel didn't sit on the doorstep. Email as soon as you've ordered so we can catch it before it's posted.

If you're placing another order soon, tell us and we can hold the first so they go out together. We can usually refund the extra postage too, as explained in adding to an order.

Go to your account, enter the email address you ordered with, and we'll email you a one-time code to sign in with. There's no password to set or remember. If the code doesn't turn up, check your junk or spam folder.

Once you're signed in, you can see your past orders, including the size of each item, and update your name and saved addresses.

To change the email address on your account, email us at aroo@houndtees.com.au with your old and new email addresses and we'll update it for you. Shop Pay and PayPal keep their own saved delivery addresses, so update those there.

No, you can check out as a guest.

If you'd like to see your past orders later, sign in with the email address you ordered with. It's handy for checking what size you ordered last time, and there's no password to remember: we'll email you a one-time code.

To find out how Paw Points and the Hound Club work, see our loyalty page.

Click the unsubscribe link at the bottom of any of our emails and you'll come off our mailing list.

If the link isn't working, or you'd rather we did it for you, email us at aroo@houndtees.com.au with the address you'd like removed and we'll take it off the list.

If you're getting everything twice because we have two email addresses for you, tell us which one to keep and we'll unsubscribe the other.