Shipping and delivery

Tracking says delivered but nothing arrived

Quick answer

Check with your local post office first, and if it isn't there, email us your order number and what the tracking shows so we can follow it up.

Your local post office is the first place to check, whether your tracking says delivered or shows an attempted delivery. If you're overseas, your parcel is handed to your local postal service once it reaches your country, so they're the ones to ask.

If it isn't there, email us at aroo@houndtees.com.au with your order number and what the tracking shows, and we'll follow it up from our end.

The same goes if your parcel went to the wrong address, is waiting for collection somewhere you can't get to, or is on its way back to us. Email us with your order number and we'll work out the next step with you.

Last checked 4 November 2026

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