There's a postal strike or holiday closure. What happens to my order?

We hold onto your order and send it as soon as we can, whether that's when the postal route reopens after a strike or when we're back from a holiday break.

If a strike or disruption holds up your order, we'll email you rather than leave you wondering. Where another courier can get around it, we can sometimes send your order that way instead, so ask us and we'll quote it.

Notices about our closures and any postal disruptions go at the top of the help centre, so that's the place to check first. If your order seems to be taking longer than it should, email us with your order number.