*SHIPPING CURRENTLY UNAVAILABLE DUE TO STRIKE*
FREQUENTLY ASKED QUESTIONS
How the heck do I clothe my hound?
Check out our clothing guide for all the intel you need about how, why, and when to pop a Tee or Sweater on your hound. Read the instructions for how to get your doggo in and out of our Tees, or check out Auntee Jen's video demonstration.
Remember that every hound is different. One might bound around the house, and another might statue freeze the first time they wear a Tee. We hear that treatos, scritches, and positive praise work wonders in getting your new hound used to Hound-Tees.
How do I acclimatise a newly adopted hound to clothes?
Clothes will be a foreign concept – they might not have ever worn a coat. Ease them into it. Start with a Sleeveless Tee, then move onto a Long Sleeve tee and sweaters, and then see if they’ll entertain the feeling of Long Johns.
Remember that every hound is different, so one might bound around the house and another might statue freeze. We hear that treatos, scritches and positive praise works wonders in getting your new hound used to Hound-Tees.
Where are Hound-Tees made?
Hound-Tees are proudly and ethically made in Melbourne, Australia. We are a small business with a small crew and lots of love for dogs (sighthounds are our favourite).
Sizing
My dog seems to be in-between sizes. What do I do?
If you’ve measured once, measure a second time. We recommend using the larger size if your hound is still in between sizing. If the chest measurement is one size but the back length is another, go with the chest measurement. If you run into any issues, please shoot us an email.
Will Hound-Tees fit my dog if they aren’t a greyhound?
Greyt question! Hound-Tees are made to fit dogs with a deep chest and slim body shape. We currently offer three breed sizes: Greyhound, Whippet, and Italian Greyhound (Iggy).
Our garments will fit most sighthound breed dogs and some gundog breeds. If unsure, please contact us with your dog’s breed and measurements.
Alterations + Custom Tees
Eek! My Hound-Tee has a hole. Can it be fixed?
Yes, we can repair your Hound-Tees. We just ask that you make a small donation to our friends at Gumtree Greys to cover the cost of your repair. Contact our crew, who can assess and decide whether your garment can be mended. Following our Care Instructions will help prolong the life of your Tees.
Can I get a custom-made Hound-Tee?
Yes! We offer custom-made haute couture Hound-Tees. Measure your doggo using our sizing chart and email us at aroo@houndtees.com.au. We have ten custom spaces available monthly, so get in quick if you want something special.
Can I get my Hound-Tees altered?
We offer slight alternations upon request, such as:
- Shortening the body
- Adding or removing a neck
- Shortening sleeves
- Alterations to suit tri paw snoots
- Cardigan adjustments with snap buttons for dogs with arthritis or who don’t like stepping into and out of clothing
These changes cost an additional amount per alteration. If you would like a different alteration, please contact us with your specific request, and we’ll see if we can make it happen. Check out our alterations section
Can you make alterations for arthritis or my tri-paw snoot?
Absolutely, we can make alterations to suit tripaws, or cardigan adjustments with snap buttons for dogs who suffer from arthritis – we’ve got you covered. Head over to our adjustments section and check out the tri-paw adjustments
Returns + Exchanges
Uh oh, I’ve ordered the wrong size – what do I do?
Sizing too big or too small? You are entitled to a return within 14 days of your receipt. After this point we cannot offer you an exchange or refund. Please do note that we might have sold out of your item in the size you require.Please contact us to organise exchange or refund or visit Exchanges & Returns for more details. Please do note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, neither the original shipping cost nor the return shipping cost will be repaid. We recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.
Help, I received my order, but I want to return it?
If you’d like to return part of or your entire order, please check out our returns page here:https://houndtees.com.au/pages/returns
What do I do if my garment is faulty?
Oops! We do our best to quality control our garments, but we are only human and on the rare occasion things can slip through the cracks. If this happens send us an email with a photo of the faulty garment and we will work with you to provide a replacement.
Orders & shipping
Do you ship overseas?
Of course! We ship worldwide.
Some countries might charge import duties or taxes – these are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.
Are there any shipping costs?
At current, shipping via Australia Post starts at $10 or $15 Express post. We offer FREE shipping for orders in Australia over $150. For International orders, please use our shipping calculator on the checkout page. Or for more information visit houndtees.com.au/pages/shipping
How long will my order take to be shipped out?
Once we receive your order, we will endeavour to dispatch your order the next shipping day. During peak times, it will take us an extra day or so. At current, we are shipping from our Melbourne-based workshop Monday - Friday by midday
Can I change my order?
If you want to change your order, please send us an email to aroo@houndtees.com.au We will see if we can change your order before it ships out.
My tracking says my Item has been delivered but I don’t have it. What do I do?
If your order has been marked as delivered, or there has been an attempted delivery, but you have not received it, we recommend contacting your local post office. If you are an international customer, once it reaches your country it will go into the local postal service. If you still have no luck please send us an email at aroo@houndtees.com.au
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Donations
I have too many Hound-Tees and/or do not need them anymore. What should I do with them?
If there really is such a thing as too many Hound-Tees, then we suggest donating them to your local rescue group. Or you can join our community Facebook group: The Houndtee Hound Lounge and sell them via our buy/swap/sell mega-thread.
Adoptions
Help! I would love to adopt a greyhound but don’t know where to start?
We’re glad you asked this question. We believe every greyhound deserves to adopt a hooman. You can see a comprehensive list over at Blue the Grey. But we also recommend contacting your local animal shelter or rescue group to see if there is a gorgeous snoot waiting for you!
If you cannot commit long-term, consider fostering. Fostering saves lives, it is free and feel-good. If you are in Victoria, check out our friends Gumtree Greys and Amazing Greys for more information.
Do you have more questions? Contact us HERE.
