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• Returns and exchanges

  Swapping sizes, sending things back, refunds and credit, and orders that arrive wrong.

  • It doesn't fit. Can I exchange it for another size?
  • I was sent the wrong item. What now?
  • How do I return something, and where do I send it?

  See all 9 answers about Returns and exchanges

• Sizing and fit

  Measuring your hound, picking a size, checking the fit and which breeds our sizes suit.

  • What size should I get for my dog?
  • Will Hound-Tees fit my dog if they're not a greyhound or whippet?
  • What's the difference between a tee, a Tweater and a sweater, and does my size change?

  See all 9 answers about Sizing and fit

• Orders and changes

  Change, add to, cancel, hold or speed up an order, plus your account and emails.

  • I ordered the wrong size. Can you change it before it ships?
  • I put the wrong address on my order. Can you change it?
  • Can I swap an item on my order for a different one?

  See all 10 answers about Orders and changes

• Shipping and delivery

  When orders are posted, tracking, delivery times, shipping costs, customs and visits.

  • Can I visit the workshop or pick up my order?
  • Where is my order?
  • My tracking hasn't moved. What's going on?

  See all 10 answers about Shipping and delivery

• Products and stock

  What we make, sizes in stock, restocks, warmth ratings and where it's all made

  • Do you have this in my dog's size?
  • Will this be back in stock?
  • What do you make?

  See all 9 answers about Products and stock

• Alterations, custom and repairs

  Cardigan snaps, skivvy necks, tri-paw changes, custom fits, sun suits, prints and repairs

  • What alterations do you offer?
  • Can you make something to measure for my dog?
  • Can I get a name or design printed on a tee?

  See all 12 answers about Alterations, custom and repairs

• Payments, codes and the Hound Club

  Discount codes, bundles, gift cards, store credit, pay later and Paw Points.

  • My discount code isn't working, or never arrived
  • How do I use my store credit or gift card?
  • I think I've been charged wrongly

  See all 8 answers about Payments, codes and the Hound Club

• Care and wear

  Washing, dressing, when to layer up and helping a new hound get used to clothes

  • How do I wash my Hound-Tee?
  • How do I get a Hound-Tee on and off my dog?
  • When should my hound wear clothes?

  See all 5 answers about Care and wear