Where is my order?

You can see where your order is using the tracking link in your shipping confirmation email, which follows your parcel with Australia Post. If you're overseas, the same tracking number also works with your local postal service once the parcel reaches your country.

You can also sign in to your account using the email you ordered with to see your orders. If an email from us seems to be missing, check your spam folder. If there's no shipping email yet, your order probably hasn't left us, so here's when orders are posted.

The delivery estimate in your tracking comes from Australia Post rather than from us. If you're still stuck, email us with your order number, or the name and email you ordered with, and we'll look into it.