I think I've been charged wrongly

Quick answer

Email us your order number and what looks wrong, and if we have charged you incorrectly we will refund the difference to your original payment method.

Email us at aroo@houndtees.com.au with your order number and what looks wrong, and we will look into it. It is nearly always something we can fix at our end, and if we have got it wrong, we will refund the difference.

Send us the details if you can see two charges for one order, if you think you have been charged for both sizes after swapping one, or if the total does not match what you saw at checkout. If you are not sure an order went through at all, check with us before ordering again.

Refunds go back to your original payment method and usually show up within about 48 hours of us processing them.

Last checked 4 November 2026

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I think I've been charged wrongly

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