How do Paw Points and the Hound Club work?

Quick answer

The Hound Club is our loyalty programme, where you collect Paw Points that do not expire and your tier is set from your purchase history.

The Hound Club is our loyalty programme: you collect Paw Points, they do not expire, and your tier is set from your purchase history with us. The Hound Club page shows the ways to earn points and what you can swap them for.

The things people ask us most:

Points cannot be backdated to before the Hound Club started, but your earlier orders still count towards your tier.
Birthday points land on your birthday itself, not on the day you add it.
Review points apply to orders placed since the Hound Club started.

If your balance looks wrong, email us at aroo@houndtees.com.au with the email address on your account and we will check it.

Last checked 4 November 2026

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How do Paw Points and the Hound Club work?

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