Returns and exchanges

I was sent the wrong item. What now?

Quick answer

Email us your order number and a photo of what arrived, and we'll make it right, with a refund if you'd prefer one.

Email aroo@houndtees.com.au with your order number and a photo of what arrived, and we'll make it right. We're sorry for the mix-up.

That goes for a wrong size, colour, design or breed fit, and for a parcel that turns out to hold someone else's order.

Because the mistake was ours, you can have a refund instead if you'd prefer, even on a sale item. Just say so in your email and we'll reply with the next steps.

Ordering from the EU? Our EU returns and withdrawal page explains how it works for you.

Last checked 4 November 2026

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