Tri Paw Adjustments

Due to the impacts of coronavirus, please do allow a few extra days for your parcel to arrive. 

Worldwide shipping is also available, but please do take into account exchange rate during checkout. 

Free shipping over $150 for Australian orders.

For our International snoots, we ship to New Zealand, UK, Europe, USA & Canada, South Korea, and Japan. If your country is not listed, please email us at aroo@houndtees.com.au and we'll sort a quote for you. 

We currently have two shipping options: DHL Express (5 - 10 days) + Standard Post (up to 3 weeks). Shipping is costed by parcel weight and can be calculated in-cart.

Import Tax/Charges: 

UK, Europe, and Canada may have taxes/custom charges, we are not liable for any additional taxes or customs charges your government may impose on your parcel. Please check with your local customs office to determine what those additional costs will be. 

Depending on the shipping option chosen, you can track your parcel via Australia Post (Standard Shipping) or DHL Express.

RETURNS

We do hope you luff your Hound-Tees goodies, but if for some reason you need to exchange or return your items, we’ll happily provide a refund on full priced items back to your original method of payment, or process an exchange for any other tee (subject to availability) provided the following conditions are met:

• Your return is initiated within 14 working days of receiving your order, unless faulty.
  
  
• Items are returned in their original condition, e.g. unwashed, unmarked.
  
  
• Prior to sending your item back, you’ve contacted our customer service team at aroo@houndtees.com.au with your order number for return confirmation.
  
  
• Cost of postage will not be reimbursed/refunded.

Once we receive your item, we will notify you of your approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Unfortunately, the following items are non-refundable:

• Samples & seconds
• Sale items or lucky last tees – please be mindful of this when selecting your items
• Gift vouchers

EXCHANGE

As long as your item is in “as new “condition, and within 14 working days of receiving your order, Hound-Tees will accept and replace it with a Tee of your choice.

Please do be mindful when making your purchase that exchange is subject to availability. Exchange is subject to our review of the condition of the returned item.

If your exchange order is of greater value than your returned item, we’ll email you with a request to complete payment for the balance of your order. If your exchange order is of lesser value than your returned item, a refund will be processed for the difference back to you via your original method of payment. If your replacement style is out of stock, we do apologise! We’ll process a refund and hopefully you can find something else from the collection that you luff.

FAULTY OR INCORRECT ITEM

Eek, we’re sorry! Please detail the fault and send us photos by emailing our team at aroo@houndtees.com.au.  

REPAIRS AND ALTERATIONS

We offer a repair service to extend the life of your Hound-Tees. Whilst this service is free – you will need to include a return post parcel at your own expense. But before sending anything to us, please shoot us email with a photo of your requested repair.  Sometimes, try as we might to save your Hound-Tees, the damage may be too great to do so.

If you need an alteration or repairs, please contact our team at aroo@houndtees.com.au to discuss.

NEXT STEPS

1. Contact us at aroo@houndtees.com.au for return, exchange, alteration or repairs confirmation and information.
   
   
2. For exchanges and returns, please include your proof of purchase in your item parcel and make sure your sender details are clear on the parcel.