Something is missing from my parcel

Quick answer

Email us your order number and what's missing, and the crew will check it straight away.

Email aroo@houndtees.com.au with your order number and what's missing, and the crew will check it straight away.

If anything in your order was a pre-order, its shipping date is on the product listing, so it's worth checking that date too.

If the whole parcel hasn't turned up, see Where is my order? And if tracking says it was delivered but nothing arrived, see what to do when tracking says delivered.

Last checked 4 November 2026

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