My item arrived faulty or damaged. What should I do?

Quick answer

Email us a description and a photo straight away and we'll replace it or find another fix, and faulty items can be refunded too.

Email aroo@houndtees.com.au straight away with a description of the problem and a photo, and we'll replace it or find another fix. That goes for a fault in the garment and for anything damaged on its way to you.

We're sorry it happened. We do our best to check every garment, but now and then something slips through.

If you'd rather have a refund than a replacement, just say so, as faulty items can be refunded, sale items included.

Not sure whether it's a fault or wear and tear? Send us the photo anyway. For wear and tear further down the track, see Can you repair my Hound-Tee?

Last checked 4 November 2026

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My item arrived faulty or damaged. What should I do?

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